Contact Go Green Restoration

Call our 24/7 emergency line immediately at (800) 667-7955. This line is answered by restoration professionals—not voicemail or answering services—and we dispatch crews instantly.

For Los Angeles emergencies like water damage, fire damage, or sewage backups, phone contact ensures the fastest response. We typically arrive within 60-90 minutes throughout LA County.

For emergency contact form submissions: We respond within 15-30 minutes during business hours and within 1-2 hours after hours.

For non-emergency inquiries: We respond within 2-4 hours during business hours (Mon-Fri 8am-6pm, Sat 9am-4pm).

Important: If you're experiencing an active emergency, please call (800) 667-7955 instead of using the contact form. Phone contact ensures immediate response.

Yes! Our Los Angeles office at 6901 McKinley Ave, Los Angeles, CA 90001 welcomes walk-in visitors during office hours:

• Monday-Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday: Emergency calls only

We recommend calling ahead at (800) 667-7955 to ensure someone is available to assist you, especially if you need to speak with a specific specialist or project manager.

No, not for initial emergency contact. When you call for emergency service, we dispatch crews immediately to minimize damage. Insurance information can be collected later.

Helpful to have ready (if available):

• Your insurance company name and policy number
• Claim number (if you've already filed)
• Your adjuster's contact information (if assigned)
• Property address and access information

However, don't delay calling if you don't have this information. Every minute counts in emergency restoration. We'll help you with the insurance process after addressing the immediate emergency.

Key information to provide when calling (800) 667-7955:

1. Your name and callback number
2. Property address in Los Angeles (exact location helps us respond faster)
3. Type of emergency: water damage, fire, sewage, mold, etc.
4. Brief description: "Pipe burst in basement," "Kitchen fire," etc.
5. Safety status: Is anyone injured? Is property safe to enter?
6. Immediate hazards: Active water flow? Electrical concerns?

Our Los Angeles dispatchers will guide you through any immediate safety steps while sending our emergency crew to your location. Don't worry about having all details—we'll assess everything upon arrival.